Send it back, simply.

If an item arrives defective or damaged, or is not what you ordered, you have 30 days from delivery to send it back for a full refund of the purchase price. That guarantee covers faults and mistakes on our side — wrong item, damaged in transit, or a product that doesn’t work as it should.

For hygiene and safety reasons, opened personal-care, beauty, wellness and food items can’t be returned unless they are faulty, damaged or incorrect. Unopened, sealed items in those categories are fine.

1. Email Hello@SavingsOnSavings.com with your order number, the item you want to return, and a short note on what went wrong — a photo helps when something arrived damaged.
2. We reply with the return address and any paperwork you need to include.
3. Pack the item securely and post it, including your name and order number inside the parcel so we can match it to your order.
4. We check the item when it lands and issue your refund to the original payment method.

Return postage is paid by you unless we agreed to cover it — for example when we sent the wrong item or a product arrived damaged, tell us and we’ll arrange it. Use a tracked service where you can: we can only refund what actually reaches us. Send the parcel inside the 30-day window.

Once your return is received and checked, we refund the full amount of your original purchase to the card or account you paid with. Banks and payment providers usually post it within a few business days. Shipping you paid on the original order is refunded when the item was faulty, damaged or incorrect.

You’ll need to wait for it to arrive and then return it before a refund can be issued — a package already in transit can’t be recalled or refunded early.

Cancelling is quicker than returning. You can cancel an order with no penalty any time before it ships, and the refund goes straight back to your payment method. Once the parcel has left us, use the return process above instead.

We don’t hold stock aside for swaps, so the fastest route is to return the item and place a fresh order for what you actually want — that way the new order starts moving immediately.

If your order used code FREESHIP50 and a return drops the merchandise total below $50, the refund is calculated on what you paid for the goods. The shipping discount itself isn’t billed back to you.